Refund policy

Return and Refund Policy

Last updated: August 22, 2026

Because Pocket Magic products are handmade, 3D printed, or produced in small batches, all sales are final except as described below.

Handmade Product Variations

Small variations are a natural part of handmade and 3D-printed products. Minor differences in color, texture, dimensions, placement, finish, or visible layer lines are not considered defects.

Fit can also vary slightly between third-party containers, cans, cosmetics, and accessories. A fit difference is not considered a defect when the compatible product, dimensions, or potential variation was disclosed in the product description.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 calendar days of delivery if:

• Your item arrived damaged.
• Your item has a manufacturing defect that affects its intended use.
• You received the wrong item, color, design, or quantity.
• Your order materially differs from its product description.

Email hello@pocketmagic.shop and include:

• Your order number.
• A description of the problem.
• Clear photographs of the item.
• Photographs of the packaging and shipping label when applicable.

Please retain the item and all original packaging until we finish reviewing your claim.

If the issue is confirmed to be our fault, we will provide a replacement at no additional cost. If a replacement is unavailable or impractical, you may choose either:

• A refund to your original payment method; or
• Pocket Magic store credit.

We may provide a prepaid return shipping label or determine that returning the item is unnecessary. Please do not mail an item to us unless we have provided written return authorization and instructions.

This reporting period does not limit any rights that cannot legally be limited.

General Returns

We do not accept returns for buyer’s remorse, changes of mind, accidental purchases, or incorrect selections because our products are handmade or produced in small batches.

In the rare event that we approve a discretionary return, the item must be:

• Unused, unworn, and unaltered.
• In the same condition in which it was received.
• In its original packaging.
• Accompanied by the receipt or other proof of purchase.

The customer is responsible for return shipping on any discretionary return. Original shipping charges are not refundable.

Items returned without prior written authorization will not be accepted or credited. Our mailing address and return instructions will be provided privately after a return is approved.

Non-Returnable Items

Unless the item arrived damaged, defective, or incorrect due to our error, we do not accept returns of:

• Custom, personalized, or special-order products.
• Sale, clearance, or final-sale items.
• Gift cards.
• Used, worn, washed, altered, or modified products.
• Items damaged through misuse, improper storage, excessive heat, water, dishwashers, cleaning products, accidents, or normal wear.
• Items that do not fit an undisclosed third-party product or container when compatibility requirements were provided in the listing.

Please contact us before purchasing if you have questions about product dimensions, compatibility, materials, or intended use.

Order Cancellations

Orders move into production and fulfillment quickly. To request a cancellation, email hello@pocketmagic.shop within 2 hours of placing your order.

Cancellation requests are not guaranteed. An order cannot be cancelled after it has shipped.

When we approve a customer-requested cancellation, the approved amount will be issued as Pocket Magic store credit, unless otherwise required by law.

If Pocket Magic cancels an order because we cannot produce or fulfill it, we will refund the affected amount to the original payment method. We will also provide an original-payment refund when cancellation rights apply because we cannot ship within the promised timeframe.

Store Credit

Store credit is issued electronically to the email address associated with your order and can be applied to a future purchase from Pocket Magic. You may need to sign in to your customer account to view and use it at checkout.

Store credit:

• Is not redeemable for cash except where required by law.
• Cannot be transferred or resold.
• Cannot be replaced if used through unauthorized access to the customer’s account.
• Is subject to any additional terms disclosed when it is issued.

Exchanges

We do not offer traditional exchanges.

If we sent a damaged, defective, or incorrect item, we will arrange an eligible replacement as described above. For color, style, or product changes unrelated to our error, please place a new order.

Refunds to the Original Payment Method

When an original-payment refund is approved, we will issue it to the payment method used for the purchase. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Please contact us if more than 15 business days have passed since we confirmed that an original-payment refund was issued.

Contact Us

For return, cancellation, damage, or refund questions, contact:

Pocket Magic Co.
Email: hello@pocketmagic.shop
Phone: (208) 297-4585
Mailing address: PO Box 144, Star, ID 83669, United States

This policy does not limit any consumer rights or remedies that cannot be waived under applicable law.