Shipping policy

Shipping & Porch Pickup Policy

Last updated: August 25, 2026

Pocket Magic Co. is a small, family-run business. Products are designed, printed, assembled, and packed in Idaho with care—and occasionally a little organized chaos.

Where We Ship

We currently ship within the United States. International shipping is not available at this time.

Order Processing

Most orders are prepared within 1–3 business days unless a different processing time is stated on the product page or at checkout. Weekends and holidays are not business days.

Custom, personalized, preorder, made-to-order, or limited-launch items may require additional time when disclosed in the listing. An order-confirmation email means that we received your order; it does not mean that the order has shipped.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery windows are displayed at checkout. Delivery estimates begin after the order is transferred to the carrier and are not guaranteed arrival dates.

Carrier delays caused by weather, holidays, service interruptions, or other conditions outside Pocket Magic’s control may affect delivery. We will always do our best to help you understand what is happening with your package.

Tracking

When tracking is available, it will be sent to the email address or phone number provided at checkout. Tracking may take up to 24 hours to begin updating after the carrier receives the package.

Shipping Addresses

Please review your shipping address carefully before placing your order. Contact hello@pocketmagic.shop as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after fulfillment begins. Customers may be responsible for additional shipping charges when an order must be resent because the address entered at checkout was incomplete or incorrect.

Delayed, Missing, or Marked-Delivered Packages

If tracking shows a delay, no recent movement, or delivery when the package cannot be located, please:

• Confirm that the shipping address on the order is correct.
• Check with household members, neighbors, a front desk, parcel locker, or another safe delivery location.
• Allow a short additional period when a carrier marks a package delivered before it is physically placed.
• Contact the carrier using the tracking information.

You may also email hello@pocketmagic.shop with your order number. We will provide any information reasonably available to us and assist with an eligible carrier inquiry.

Pocket Magic is not responsible for carrier delays, theft, or loss after confirmed delivery, except where otherwise required by law.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery and keep the item, packaging, and shipping label while we review the issue.

Please see our Return and Refund Policy for photographs, documentation, replacements, refunds, and store-credit terms:

https://pocketmagic.shop/policies/refund-policy

Returned-to-Sender and Refused Packages

If a package is returned because of an incomplete or incorrect address, failed delivery, refusal, or failure to collect it from the carrier, contact us for next steps.

Additional shipping charges may apply before the order can be sent again. Any approved cancellation or credit remains subject to our Return and Refund Policy and applicable law.

Mini Pop-Up Pop-Off Shop Porch Pickup

Local porch pickup in Star, Idaho is available when the pickup option appears at checkout. Pickup availability may depend on the products and inventory location included in the order.

• Please wait until you receive a Ready for Pickup email or message before traveling to the pickup location.
• The private pickup address, pickup window, and order instructions will be provided in the ready notification. We do not publish the residential pickup address on the storefront.
• Please follow the pickup instructions and confirm the customer name or order number when requested.
• Do not arrive before the order is marked ready or outside the provided pickup window.
• Porch pickup is order collection—not an open retail storefront or browsing appointment—unless a separate Mini Pop-Up Pop-Off Shop event is specifically announced.
• If you cannot collect the order as planned, email us before arriving so another arrangement can be discussed.

Contact Us

For shipping or porch-pickup questions, contact:

Pocket Magic Co.
Email: hello@pocketmagic.shop
Mailing address: PO Box 144, Star, ID 83669, United States

This policy does not limit any consumer rights or remedies that cannot legally be waived.